Delivery & Returns

Delivery & Returns

Delivery Options

Postage and Packing is via EMS and a Tracking Number is provided.  If you have your own preferred courier service, please do let us know.

We ship Worldwide unless otherwise specified.  We process orders within 1-3 business days after payment is cleared for all online orders.  The terms are different for custom made orders.

International Buyers are responsible for custom fees, duties and taxes your Country charges on the purchase amount and/or on the total amount including shipping.  We would not be held responsible for delays in transit caused by Customs and Import procedures.  However, if there are ways to make this process easier, please do let us know of what is needed regarding packing, declarations, invoices, etc., we would be more than happy to follow your instructions.

Delivery Service             Charges      Delivered

Israel                10.00 US     1 – 3 working days
Rest of the World     40.00 US     6 – 12 working days

Important information

1. Large and bulky or special order items are subject to additional carriage charges and delivery times will vary.  Any changes in delivery times or charges related to this will be stated in individual product descriptions.

2. All orders require a signature upon receipt.

3. We are unable to redirect orders once items have been dispatched.

4. The delivery charges above apply only to online orders.  Alternative charges will apply to orders collected from us directly.  If you have any further queries regarding delivery, please contact us on:

o International: +972 543054874
o Alternatively, email your query: bdsmattributes@gmail.com

Returns and cancellations

Some of our works, such as whips, being the objects of utility and/or personal use and requiring observance of the rules of hygiene.  For more information please refer to our online Terms & Conditions.
To return unsuitable purchase(s), please be advised that returns are accepted within 30 days of the delivery date and should be made in original condition (must be new, never used or worn and never be in water) and in original package.  We do not offer free returns on deliveries.

All returns should be sent to:

Amor et Gratia
Simone Lutsky
63A Nahalat Benyamin
Tel Aviv
Israel

Return of any items will be subject to our standard terms and conditions for online purchases.  If you would like to discuss the return of any item, or have any further questions about our returns policy, please contact us. If you wish to cancel an order placed with us, please return the confirmation email to: bdsmattributes@gmail.com, stating your wish to cancel the order, or phone us on:

International: +972 543054874
Alternatively, if your order has already been dispatched you return the goods received within 30 days of the delivery date.

Please be aware that for reasons of hygiene, certain items are non-returnable.  For more information please refer to our online Terms & Conditions.

Return of any items will be subject to our standard terms and conditions for online purchases.