Ordering and Additional info

Delivery Options

Postage and Packing is via EMS and a Tracking Number is provided.  If you have your own preferred courier service, please do let us know.

We ship Worldwide unless otherwise specified.  We process orders within 1-3 business days after payment is cleared for all online orders. The terms are different for custom made orders.

International Buyers are responsible for custom fees, duties and taxes your Country charges on the purchase amount and/or on the total amount including shipping.  We would not be held responsible for delays in transit caused by Customs and Import procedures. However, if there are ways to make this process easier, in terms of packing, declarations, invoices, etc., we would be more than happy to follow your instructions.

Delivery Service              Charges          Delivered

Israel                                   10.00 US          1 – 3 working days
Rest of the World          40.00 US          6 – 12 working days

Important information:  

1. Large and bulky or special order items are subject to additional carriage charges and delivery times will vary.  Any changes in delivery times or charges related to this will be stated in individual product descriptions.
2. All orders require a signature upon receipt.
3. We are unable to redirect orders once items have been dispatched.
4. The delivery charges above apply only to online orders.  Alternative charges will apply to orders collected from us directly.  If you have any further queries regarding delivery, please contact us on:

International:  +972 543054874

Alternatively, email your query:  bdsmattributes@gmail.com

 

Returns and cancellations

Some of our works, such as whips, being the objects of utility and/or personal use and requiring observance of the rules of hygiene.  For more information please refer to our online Terms & Conditions.

To return unsuitable purchase(s), please be advised that returns are accepted within 30 days of the delivery date and should be made in original condition (must be new, never used or worn and never be in water) and in original package.  We do not offer free returns on deliveries.

Return of any items will be subject to our standard terms and conditions for online purchases.  If you would like to discuss the return of any item, or have any further questions about our returns policy, please contact us. If you wish to cancel an order placed with us, please return the confirmation email to: bdsmattributes@gmail.com, stating your wish to cancel the order, or phone us on:

• International:  +972 543054874
• Alternatively, if your order has already been dispatched you return the goods received within 30 days of the delivery date.

Please be aware that for reasons of hygiene, certain items are non-returnable.  For more information please refer to our online Terms & Conditions.

Return of any items will be subject to our standard terms and conditions for online purchases.

Welcome to bdsm-attributes.com

By accessing this website you agree to these terms and conditions. If you do not agree to be bound by these terms and conditions you may not use or access this website. The www.bdsm-attributes.com website is provided solely for your personal use. You may not use this website for any commercial purpose.

1. Online Shopping

2. Acceptance of your Order

3. Order Cancellation

3.1 If you wish to cancel your order placed online or over the telephone, please contact us by:

• Calling on +972 543054874 (from overseas).
• Forwarding your acknowledgement email to us at bdsmattributes@gmail.com stating your intention to cancel the order.

3.2 It may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately. If your order has already been dispatched please send it back to us in its original condition within 30 days of the delivery date. Please note that your right to return goods does not apply to certain products. Further details are set out in our Returns Policy at section 4.

3.3 In order to change the details of your order, you must notify us the same day of your order being placed. Please have the order number to hand.

If you would like to cancel or amend your order or have any further questions about our cancellations policy, please contact us either by phone +972 543054874 (from overseas) or email: bdsmattributes@gmail.com .

 

4. Returns

4.1 Returns Policy

4.1.1 The Returns Policy is for goods purchased on the website or over the telephone.

4.1.2 Unwanted goods may be returned for a refund. Please return them in their original condition, (must be new, never used and never be in water) with all labels and tags still attached within 30 days of the delivery date.

The following items may not be returned:

• personalised items or goods which have been made to a customer’s specification;
• for reasons of hygiene we do not accept the return of whips, once they have been in use.

4.1.3 Please ensure you return the goods to us in their original packaging. Although your statutory rights as a consumer will not be affected, the goods are second hand without the packaging and after the use, hence we may not therefore be able to exchange them voluntarily. You can take the goods out of the packaging for a full view, but please retain its original condition in case you wish to return them for any reason.

4.1.4 Refunds will be made for the original purchase amount against the original form of tender and no free returns are available. Please note that postage or other return costs will be the customer’s responsibility except in the case of damaged, faulty or incorrectly supplied goods.

4.1.5 When returning goods on which you have received a discount or special offer, the refund will be adjusted accordingly. Additionally any free promotional gift issued with an order must also be returned if you are returning those goods.

4.1.6 None of the above terms affect your statutory rights or your rights under the Consumer Protection (Distance Selling) Regulations when goods are faulty or incorrectly supplied. In the unlikely event of this being the case please return the goods to us.

4.2 Returns Procedure

If you would like to discuss the return of any item, or have any further questions about our returns policy please contact us by calling +972 543054874 or in writing bdsmattributes@gmail.com.

 

5. Payment Methods

5.1 We accept payment for orders in US Dollars.

5.2 Our accepted payment method PayPal.

5.3 If you choose to pay for an item using a foreign currency denominated PayPal account, this will still be taken in US Dollars at the conversion rate applied by the relevant payment scheme at the time of processing your order.

5.4 Please note that we do not accept cash as payment online or over the telephone.

 

6. Pricing Policy

6.1 All prices shown on the website are in US Dollars. Prices may change and offers may be withdrawn at any time.

6.2 Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered, we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we may treat your order in respect of the incorrectly priced item as cancelled.

6.3 We endeavour to ensure that all merchandise offered on the website is available at the same price in our Etsy Store. However, from time to time (particularly during promotional periods) we may offer additional discounts for purchases online from www.bdsm-attributes.com that do not apply in the Etsy Store or vice versa.

6.4 Our Etsy Store may also run additional discount promotions for purchases at times. Please be advised that this may not apply to purchases made through our website or over the telephone. Please see in-store for details.

 

7. Product Availability / Information

We feature products on our website that have been lavishly created by us for Online Shopping. Once an item is sold, it will be moved to Archive section at the earliest opportunity and may not be available again. Prices of products may change from time to time. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address or telephone number you provided when placing your order. If we cannot contact you or receive no response to an email we send to you, we will cancel the part of your order that is unavailable or incorrectly priced, and will continue to process the remaining items on your order (where applicable). All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces and substitutions will only be made with your prior consent. If a replacement item is of greater value you will be liable to pay for the difference in values.

 

8. Delivery Information

Please note that the below delivery information applies only to orders placed online through BDSM-Attributes.com.

8.1 Delivery Timing. Please note BDSM-Attributes cannot guarantee specific delivery dates. Please allow up to 3 working days for delivery within Israel and 12 working days for International delivery after order has been dispatched unless alternative dates are stated in the product description. This is subject to goods being in stock and payment authorization.

8.2 Large/Bulky Goods/Special Order Large and bulky goods are subject to additional carriage charges and delivery times will vary.

8.3 International Delivery. We deliver our online merchandise worldwide. We cannot be held accountable for delays in customs clearance.

8.4 Import Duty. BDSM-Attributes cannot be held responsible should local customs authorities wish to charge any import duty on particular items. The recipient is responsible for paying the duty. BDSM-Attributes cannot be held liable for any import duties payable on orders made and recommends that all customers make themselves aware of such local charges before ordering.

8.5 Gift Wrapping We do not currently offer a gift wrapping services.

 

9. The Website

9.1 We may change the BDSM-Attributes website and correct or update information (including product information) on it or change these terms and conditions at any time without notice.

9.2 You may access and use the website for personal, non-commercial use. Provided you retain all copyright and proprietary notices.

9.3 You may not use this website or its contents:

9.3.1 for commercial purposes;

9.3.2 To download or modify the website, or any portion of it.

9.4 Using this website does not give the permission to use any of the trade marks, designs, get-up and/or logos contained within it.

9.5 We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects or compatible with any other software or material. The website is provided “as is”. Accessing the website is entirely at your own risk.

9.6 You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.

9.7 This website and its content including all text, graphics, logos, button icons, images, data compilations and software used in connection with this website, is our property and is protected by database rights and other intellectual property rights.

9.8 This website may include links to third party web sites (“Third Party Site(s)”). You acknowledge and agree that we will not be responsible for the availability of such Third Party Sites and will not be responsible or liable for any content or services available from such Third Party Sites

 

10. General

10.1 We may change these Terms and Conditions at any time.

10.2 We will not be responsible for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

** Please note, there can be delays caused by Customs, weather and other events which are outside of our control.

 

11. Customer Support

Please contact us in the event of any queries: by telephoning +972 543054874 or emailing bdsmattributes@gmail.com

Our Privacy Promise

Your privacy is of utmost importance to us. Any of your personal details will only be used by BDSM-Attributes and our carefully selected third party partners to ensure that we deliver an excellent service to you, to process and deliver your order and maintain your presence with us.

How do we use your information?

Any personal information and the details we collect will be used to:

1. Process your order and communicate with you about the goods or services you have ordered from us (we may retain your details for a reasonable period of time after you have completed the transaction in order to fulfil any contractual obligations such as refunds, guarantees etc.)

2. Recommend offers and merchandise that may be of interest to you, where you have consented to be contacted for such purposes.

We process payments via PayPal (hence we do not have access to your financial data, including your credit/debit card information).

 

Data Retention

With a view to understanding our customer’s needs better, we will, with your permission of course, retain the information you have provided us and the details of any purchases you have made to enable us to offer products and services that are likely to be of interest to you. We may also be required to retain this information to comply with our legal and regulatory obligations.

If you have consented to this, we will only contact you by electronic means (e-mail) with information about goods and services similar to those which were the subject of a previous sale to you.

If you would like to be contacted in this way, please tick the relevant box situated on the form on which we collect your data.

How we collect your information?

We may collect your information as follows:

1. Information that you provide by filling in the form on our website when making a purchase.

2. Details of your ordering through our site or when telephoning us and of the fulfilment of your orders.

3. If you contact us, we may keep a record of that correspondence.

Transfers of Personal Information

We may store and process your information through third-party hosting services in the US, EU and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of your jurisdiction, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

 

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
• Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

Keeping in touch with BDSM-Attributes

At BDSM-Attributes we want to keep you up to date with information about new ranges, special offers and improvements to our site. If you no longer wish to receive emails from us, you can request that we stop mailing information to you, by emailing us on bdsmattributes@gmail.com. and informing us so.

Our site may contain links to and from the websites of our partners. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal details to these websites.

Changes to our Security and Privacy Policy

Any changes we may make to our Security and Privacy Policy in the future will be posted on this page.